Practice Policies

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Appointment Policy

We are committed to giving each client and patient ample time and attention during their visit. Therefore, we offer 20-30 minute appointments as opposed to the 15 minutes that is common in our industry. Other than emergencies, we operate by appointment so that we may plan our time accordingly.

Emergency cases always receive top priority, making an occasional appointment delay inevitable. Please realize that we make every attempt to see each client on time.

To ensure the safety of our clients and patients, we require that all animals be adequately restrained during their visit. All pets should be in a pet carrier or on a leash and under the control of the owner. Please be respectful of other clients’ pets while in the waiting area with your pet.

Cancellation Policy

We understand that life can be busy and scheduling changes inevitably occur.

We kindly request that you give cancellation notice of 24 hours for an outpatient appointment and 48 hours for a surgical appointment so another pet can be seen.

Privacy Policy

We do not collect or give out any information to any third party vendors or internet businesses. No information will ever be disclosed to outside parties from us or our web site hosting company.

We do offer some third-party services such as ePetHealth and a monthly email newsletter from the American Animal Hospital Association. While these services require access to our email database, these are trusted industry organizations or companies which have strict privacy policies themselves.

We do not store any client credit card information in our computers.

We recognize the importance of protecting the personal privacy of our clients and our patients. At no time is any information given out about a client or a pet without the consent of the owner. If another practice or boarding facility calls for patient records, these will not be released in full without the permission of the pet’s owner. The exception is vaccine due dates which will be released verbally if needed.

Financial Policy

In order to provide your pet with superb medical care, our fees must be set accordingly. Our goal is to provide you with great value while maintaining the ability to have high-quality facilities and superb healthcare team members.

We are happy to review your pet’s treatment plan with you and to provide you with a cost estimate of services to be provided. Although we will make every attempt to be accurate, please be aware that an estimate is an estimation of cost and not an exact total of your bill.

We require full payment at the time that services are rendered. A 50% deposit may be required for hospitalized and surgical cases. For your convenience, we accept Visa, MasterCard, Discover, cash and personal checks.

Pet Insurance

We recommend obtaining insurance for your pet when your pet is young. Pet insurance can be very valuable for the unplanned and unbudgeted circumstances.  We do not endorse any particular insurance company but do recommend that each individual research their options and choose what is best for them.


CareCredit is a 3rd party financing option and is accepted at many healthcare providers including veterinarians, doctors and dentists.
We are unable to extend credit ourselves, but we are happy to accept CareCredit to provide our clients with a healthcare financing option.

Zero or low-interest options are available and applying is easy. This can be done in our office or online at the CareCredit website.

The approval process is quick and you may begin using it immediately.
For more information, please visit the website for CareCredit.

**Note: If you select a zero interest option, BE SURE to pay it off in the specified time or you will be charged a very high interest rate.**

Special Announcement

Click here to read a special announcement from Dr. Jennifer Edwards.

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